Privacy Policy
Last updated: October 28, 2026
This Privacy Policy explains how TestLauncher ("TestLauncher", "we", "us") collects, uses, and safeguards information when you visit testlauncher.com or contact us, including when you request a discovery call. Customer data processed on your behalf through our products and services is covered by the applicable customer agreement, any applicable Data Processing Addendum, and applicable product privacy notices.
Information we collect
- Information you provide — such as your name, work email, company, industry, and message when you submit our contact form or otherwise communicate with us.
- Usage information — basic, aggregated analytics about how visitors interact with the site (pages viewed, referring source, approximate region), collected through Google Analytics only after you accept optional analytics.
- Service data — where you are a customer, data processed on your behalf is governed by your customer agreement, any applicable Data Processing Addendum, and applicable product privacy notices. This Policy describes website and inquiry information; it does not replace those customer-specific terms.
Cookies and your choices
Optional Google Analytics is off until you choose "Accept analytics". Choosing "Reject optional" leaves it off without restricting access to the website. Use "Cookie settings" in the footer to change or withdraw your choice at any time. Withdrawal stops future analytics collection; it does not erase information already sent.
We store your choice in this site's browser storage for up to six months. It is specific to this website, not permission for other TestLauncher domains or subdomains. Google Analytics may set cookies such as _ga and _ga_* after acceptance. We do not enable advertising features through this consent control.
Hosting, security, and services you explicitly request remain separate from optional analytics. Website fonts are served with our site rather than requested from Google Fonts. Contact-form information is processed to respond to your request regardless of your analytics choice.
How we use information
- To respond to inquiries and provide the services you request.
- To operate, maintain, secure, and improve our website and products.
- To communicate about products, updates, and offerings (you may opt out at any time).
- To meet legal, regulatory, and contractual obligations.
How we share information
We do not sell personal information. We share it only with service providers who process it on our behalf (for example, CRM, analytics, and hosting providers) under appropriate confidentiality and data-protection obligations, or where required by law.
Data retention & security
We retain personal information only as long as necessary for the purposes described here or as required by law, and we apply administrative, technical, and organizational safeguards appropriate to the sensitivity of the data.
Your rights
Depending on your location, you may have rights to access, correct, delete, or port your personal information, or to object to or restrict certain processing. To exercise these rights, contact us at hello@testlauncher.com.
Hosting, data residency & international processing
TestLauncher is Canadian-owned. Canadian ownership does not mean that all website, inquiry, or customer information is stored or processed only in Canada. Website hosting, analytics, font delivery, and other service providers may process information outside Canada, including in jurisdictions other than your own.
Hosting and data residency for customer products and services are defined for each offering and engagement. Deployment locations, data flows, access, and third-party processing requirements are addressed in the applicable agreements. See our Security & Trust page for current hosting and residency information, including the distinction between bugAgent's US production deployment and planned Canadian options for new clients.
Changes to this Policy
We may update this Policy from time to time. Material changes will be reflected by the "Last updated" date above.
Contact
Questions about this Policy? Email hello@testlauncher.com.